Hello everyone,
This is Omar, the head of marketing & communication at Embodme. I would like to point out first by saying, I totally understand all of your concerns. I stumbled around this forum and saw your trouble in trying to contact us. Unfortunately since June, we have been overboard. We are only 8 in the team, and we had more than 5 tradeshows to deal with, that we were obliged to go to, and our entire team was working overtime to make sure everything goes smoothly.
Some emails may have slipped by, some went to spam, and some left unanswered for two weeks. But I assure you, that we do not ghost our customers, nor do I EVER allow any non-transparent communication to our supporters.
As for the ERAE Touch batch, we have been dealing with huge supply issues by miscommunicated information with our suppliers in china. There are many factors at play from the pandemic slowing down their process to the actual critical assembly that they have huge trouble with. As such, we have updated our website continuously and decided to keep everything for “Pre-Order” until we receive our secured 1000 unit batch that we asked for in June. We have also mentioned in the previous email sent to all our customers (titled “June Batch Update”) to issue immediate refunds if they are unsure about their order, and choose to order again while we are in stock.
If any of you on this forum have any questions or concerns, please reach out to me directly on omar@embodme.com
Thank you for your time. And other companies may have 100s of people replying quickly to ever support message, but we are still a small team of passionate musicians who want to make music expressive.
Cheers
O.