Eigenarp Pico isnt Turning on Consistently (Catalina)


I recently updated to Catalina and now, sometimes when I activate the eigenharp (by loading a setup) nothing happens. But other times it works. What do you think is causing the problem? has anyone encountered this?

Looking for possible solutions, thanks

id need to see some logs, and some information to get a clue…
is the mac seeing the pico at all?

its odd it sometimes work and not others.