yeah, 100% this…
I think for Erae 2, the updates / improvements have been pretty good (esp compared to Erae 1).
But their support comms is not very good at all,
they have their own forum, which they completely ignore for weeks/months on end - even though, its really low traffic, so would not be much of a support overhead to interact with.
I will admit their email response is ‘better’, they do respond
but all too often, its just a “yeah, thanks for the feedback, we consider for the future”.
overall, we are left in the dark about what they are actively working on…
I think this would not be so bad, if it wasn’t for the fact they spend a LOT of time on marketing communications and events - so it feels all about getting new customers, rather than supporting your existing ones.
for some reason, I think Erae Sound showed this approach rather clearly,.
selling a new shiny thing was a priority… and thats fine (they are a commercial company!)
but for me, I just questioned “why?” ,
the integration in Erae Lab felt like a pay-ware unlock,
for something Id not asked for, nor wanted.
but if they had involved the community, talked about their plans, the vision, and asked for feedback, perhaps early demo versions?
I think there’d be more ‘buy in’, and frankly, Id probably be more likely to have bought.