New support section, including forum

Unfortunately, update 1.2 is failing for me :frowning:

It failed for me too; Erae Lab crashes every time. Not sure what I should do now that my Erae Touch is stuck with the LED message “READY FOR UPDATE”

Nevermind. It looks like the sysex file never downloaded correctly and had a size of 0 kB. Redownloading now.

It worked this time!

Another option could be: Is your DAW open while trying to update? At first i overlooked the part on the embodme website, where they advise to close all DAWs and other software using midi while updating the Erae. After i closed Ableton it worked fine for me.