yeah, unfortunately the Eigenlabs website is pretty unreliable these days, it goes up and down regularly.
I assume you have followed this :
generally,
you’ll need to install the windows driver, as it mentions above.
I thought the runtime was not required for installation, as its pretty much just python, plus some outdated vsts, and samples - but it may be the installed checks for it anyway?
though, not sure if the error is for this, or the windows driver.
do you have the usb driver that came with the eigenharp?
this contains the runtime package… in fact, you can install from there, and then just update with latest community release.
unfortunately, I dont have a copy of the runtime, as its was a very large upload, so didn’t want to store it.
in past people have been able to get it from archive.org , but that doesn’t seem to work now… (at least, I couldn’t find it)
can you try to just install the driver and see if this works, otherwise, we’ll have to see if we can dig up the runtime, and upload it somewhere.
(if someone hasn’t already done this)